How do I book a ride with Rapzi?

Simply download the Rapzi app, enter your pickup and drop-off locations, choose your ride type, and confirm your booking. A nearby driver will be assigned to you instantly.

Can I schedule a ride in advance?

Yes! Rapzi allows you to schedule rides ahead of time so you can plan your trips stress-free.

How do I become a Rapzi driver?

Download the Rapzi Driver app, upload your required documents (license, registration, ID), and once approved, you can start accepting rides.

Terms and Conditions for Passengers of Rapzi

Welcome to Rapzi! These Terms and Conditions govern your access to and use of Rapzi’s services as a passenger. By accessing or using the service, you agree to be bound by these terms.

1. Agreement to Terms

By using our services, you agree that you are at least the legal age of majority in your province or territory of residence in Canada, and that you have provided consent for any minor dependents to use this platform under your supervision.

2. Passenger Requirements

Account Registration

You must create an account with Rapzi and provide accurate, current, and complete information during the registration process.

User Conduct

You agree to behave respectfully and lawfully toward Rapzi drivers and any other individuals you interact with while using the Rapzi service.

3. Use of the Platform

Service Use

You agree to use the Rapzi service for personal, non-commercial purposes only.

Compliance

You must comply with all applicable Canadian federal, provincial, and municipal laws, including traffic and safety regulations, while using Rapzi’s services.

4. Payments and Fees

Fare Payment

You agree to pay all fares and charges for services received through Rapzi. This may include base fares, variable pricing, taxes, service fees, and any other applicable charges outlined by Rapzi.

Cancellation and No-Show Fees

You acknowledge that canceling a ride or failing to appear for a confirmed booking may result in a cancellation or no-show fee, as outlined in Rapzi’s policies.

5. Intellectual Property Rights

All intellectual property rights related to Rapzi and its services—including trademarks, trade names, logos, software, content, and graphics—are owned by Rapzi or its licensors. Your use of the platform does not grant you any rights to reproduce, modify, or use Rapzi’s intellectual property for any purpose without permission.

6. Termination

Rapzi reserves the right to suspend or terminate your account and access to the services at any time, without prior notice, if you breach these Terms or engage in misuse of the platform.

7. Disclaimers and Limitations of Liability

Rapzi provides its services “as is” without warranties of any kind. Rapzi does not guarantee the safety, timeliness, legality, or quality of rides arranged through the platform.
Rapzi is not liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from the use of its services.

8. Modifications to Terms

Rapzi may update or modify these Terms at any time. Any changes will be posted on the platform, and your continued use of the service constitutes acceptance of the updated Terms.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario, and applicable laws of Canada, unless otherwise required by provincial legislation.

10. Contact Us

For questions regarding these Terms and Conditions, please contact us at:
[Insert Rapzi Support Email / Phone Number]

Your Acceptance

By using the Rapzi platform, you acknowledge and agree to these Terms and Conditions.